Are your products cruelty-free?
Yes, all of our products are certified cruelty-free, through The Leaping Bunny Program!
Do you use parabens in your products?
Never. Ever. We use natural ingredients, that work for your skin, not against it.
I am gluten-restricted. What products are appropriate for my use?
All of our products are gluten-free!
When will I receive my order?
Orders placed at ralphieandalice.com will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org
Are your products available in store?
We are currently available at Contrast, in Ventura, CA. You can purchase our products through our "shop" tab. Please email email@example.com for in store requests.
I'm a blogger and want to post a review of your products - can I request samples?
Love it! Fill out an ambassador application or let's get talking about it, send us an email at: firstname.lastname@example.org
I work for a magazine or publication - who can I talk to about products and brand news?
Hey! We would be happy to answer questions about the brand and consider any requests. Please email email@example.com
Will my Ralphie and Alice product separate/melt/dry/expire/etc..?
If the product is exposed to excessive heat for short periods of time, it will not impact the products efficancy. While the products don't have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality.