Are your products cruelty-free?

Yes, all of our products are certified cruelty-free, through The Leaping Bunny Program!

Do you use parabens in your products?

Never. Ever. We use natural ingredients, that work for your skin, not against it. 

I am gluten-restricted. What products are appropriate for my use?

All of our products are gluten-free!

When will I receive my order?

Orders placed at ralphieandalice.com will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email hello@ralphieandalice.com

Are your products available in store?

We are currently available at Contrast, in Ventura, CA. You can purchase our products through our "shop" tab. Please email hello@ralphieandalice.com for in store requests.

I'm a blogger and want to post a review of your products - can I request samples?

Love it! Fill out an ambassador application or let's get talking about it, send us an email at: hello@ralphieandalice.com

I work for a magazine or publication - who can I talk to about products and brand news?

Hey! We would be happy to answer questions about the brand and consider any requests. Please email hello@ralphieandalice.com

Will my Ralphie and Alice product separate/melt/dry/expire/etc..?

If the product is exposed to excessive heat for short periods of time, it will not impact the products efficancy. While the products don't have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality.